Services

"We need fresh ideas and the best available technical knowledge in order to create long-term communications solutions."

Audit

Together with your employees, our experts will analyze the situation in your company and advise you on finding long-term solutions for your communications goals, as well as optimizing your processes and increasing security. In doing so, we harness leading edge methods (systems engineering) and deploy tried and tested project management techniques in order to find the best solution for you in a reliable and cost efficient manner.

Service module 1: Audit

Systems Check-up.

Do your ICT systems meet all the essential requirements? Is it possible to optimize processes? Do your systems deliver the desired performance and efficiency? Are the necessary security requirements met? What needs to be done to ensure that your communication targets are attained reliably, now and also in future?
Together with your people, our experts will analyze the situation. Harnessing leading edge methods (systems engineering) and trusted and tried project management techniques, we will find the best solution for you, ith due consideration given to reliability and cost efficiency. The result is a detailed catalog of measures, structured according to urgency and stating the anticipated costs. In this way, you can orient your system to actual requirements, detect weak points and amend them in a future proof manner.

Documentation.

Is your ICT system adequately documented, enabling you to restore system operations in the case of failure or the absence of the responsible member of staff?

Inadequately documented ICT systems put your operating integrity at risk. And not only in the event of system failure, as incomplete documentation is frequently the cause of unauthorized or improper operation. We have the right experts and the instruments to document your systems, and will also provide regular updates if desired. In this way, you can always rely on having the all the necessary information at hand to take the right action in the event of a system failure.

Requirements analysis and basic concept.

What technologies do you really need? Are leading edge technologies really called for, or would trusted and tried products do the job just as well?

New products promise higher performance and lower costs. But not all new technologies actually meet the given individual requirements. Unnecessary complexity is a frequent risk here. We will tell you what will really get you ahead, and what not, and what the integration into your existing infrastructure could look like.

Project draft.

You have new ideas, but you don’t have the time or the personnel resources to develop the concepts?

We are at your service to further develop your ideas and will join forces with you to draw up your initial project draft.


"Clearly defined and written objectives help me achieve the goals without problems."

Planning

Do you have a resource or time problem to define project objectives for your projects? Talk to us and based on your needs we’ll prepare you the specifications and verify the offers you receive while assisting you choose the most efficient and effective offer.

Service module 2: Planning

ICT project definition.

You don’t have the staff or the time to define a project in all required details?

Our experienced engineers and qualified experts will be happy to consult you on the targets, organization, esources, timeframes and costs of an ICT project.

Specifications and cost estimate.

You have ideas as to how the new demands made on your company’s communication systems could be met, but you are not sure how they could be best implemented?

We will draw up detailed specifications that you can pass on to your preferential suppliers.

Evaluation of offers.

Have you received offers that you have difficulty evaluating on your own?

Cost estimates and specifications are often difficult to understand for the ICT layperson. You can trust our rofessionals. We will help you in making the decision for the best offer at hand.

Kostenvoranschläge und Pflichtenhefte sind für ICT Laien oft schwer zu verstehen. Vertrauen Sie uns. Wir helfen Ihnen dabei, sich für das beste Angebot zu entscheiden.


"Method and precision requirements for problem free integration of a solution."

Realization

All solutions seem to work when defined on paper. We are in a position to go deep into the defined solution and build it while ensuring that all specifications you defined in the design phase are followed to the latter.

Service module 3: Realization

Project management.

Are you lacking a suitable project manager to assign an important ICT project to? Do you have a project manager, but lack the qualified support team to do the job?

The in-depth experience, competence and professionality of our staff are the foundation of target oriented and flexible project management. We ensure that set targets are attained – on time and within the budget.

Detailed project plan.

Have all the functionalities been adequately specified that are required to attain project goals?

We will provide you with a detailed project plan that not only describes the functions extensively, but also documents the necessary approaches and procedures to realizing the solution.

This project plan is essential in order to attain the defined targets on time and within your budget.

Configuration and software development.

Do you need complex applications or special system configurations in order to meet your project goals?

We develop tailored system configurations. If required, we will perform the development work ourselves, or coordinate the development of user interfaces or software modules in order to enhance the performance of your solution.

System integration.

Does your solution envisage an integrated, heterogeneous system environment?

Today, highly specialized manufacturers are offering innovative, reliable and mature technologies. We guarantee the perfect integration of these sophisticated products into a customized ICT system that is tailored to your requirements. Thanks to our indepth knowledge of all relevant systems, the exclusive utilization of certified products, and the meticulous implementation of specifications, we are able to guarantee the smooth functioning of the systems we integrate.

Laboratory tests.

Would you like to test a solution first in the lab?

We have an extremely well equipped laboratory enabling you to test your solutions before their deployment. This not only spells time savings: in the laboratory, you can simulate various application environments, as well as monitor and verify product compatibility. Our tests are your guarantee of smooth commissioning and operations.

Installation.

Have you considered all the details in the installation of your new systems?

Naturally, we will also install your new ICT systems. But prior to professional installation, we will consult with you to ascertain whether all the relevant details have been considered. After all, re-working and follow-up adjustments cost time and money.

Acceptance.

Have you envisaged functional testing before commissioning?

Together with your people we will define the various functional tests, ensuring stringent verification of project target attainment.

Commissioning.

All systems go for commissioning?

Commissioning is the most important project phase – it can mean success or failure. In this phase, all our professionals following a binding plan regulating all the relevant processes down to the smallest details. Our teams comprise experts commanding a wide range of specialist know-how and guarantee a smooth start-up, also under challenging conditions. The risks of this project phase are minimized by the deployment of proprietary instruments as well as tried and tested sequences and documentation.


"I just want it to work."

Customer service

System failures and errors cost time, money and nerves. Our specialists are there for you around the clock, seven days a week. Regardless of what kind of system it is, or whether we installed it or not. Drawing on leading edge tools, as well as decades of experience, our experts will find errors quickly and restore your system to full functionality in the shortest space of time.

Service module 4: Customer service

Preventive maintenance.

Would you like to minimize fault risks as far as possible?

We provide reliable maintenance service for your networks and security systems. With regards to prevention, customer service and consulting take top priority. In this way, your systems are always abreast of the latest technology developments, while fault risks are reduced in advance. If desired, we will monitor your system around the clock on site or via remote access.

Reactive maintenance.

Do you need to be up and running as quickly as possible in the event of system failure?

Our specialists are at hand 24/7 for your entire ICT infrastructure, regardless of whether the systems were realized by our company or sourced elsewhere. Thanks to leading edge instruments and the decades of experience our professionals command, we guarantee that your system’s full functional integrity will be restored in the shortest period of time possible. Also via remote access, if desired: with Argomonster, we will monitor and steer your system from a remote location. A decisive advantage in any case is our ability to replace any faulty or defective hardware components within the shortest period of time. Thanks to our comprehensively stocked warehouse at headquarters, waiting periods are a thing of the past. A full range of key spare parts and equipment components is immediately at hand. Deploying our proprietary instruments, we provide you with all relevant information in realtime in the event of repair and maintenance work.

Experts when you need them with guaranteed response time.

You need a professional? Immediately?

No problem.


"Sometimes I have the impression that our network is not working for us, but that we are working for our network instead."

Operations

Talk to us if you want to outsource the running, servicing and maintenance of your system in part or in whole. Precisely attuned to your ideas and on the basis of your resources, we will determine what contribution we can make towards ensuring that your system always works reliably and securely.

Service module 5: Operations

ICT Outsourcing.

Do you want to concentrate your resources on your core business?

We will guarantee the operative administration of your ICT systems, in their entirety, or sub-systems, at attractive prices. In this way, you can concentrate your valuable resources entirely on your core competencies, enabling you to reduce operating costs, boost efficiency and retain flexibility.

ICT Outtasking.

Are there tasks in the ICT area you do not cover or no longer wish to handle in-house?

We will provide you with the necessary professionals who will reliably perform all of the tasks you chose to assign.

ICT Managed Services.

Instead of investing in systems and their administration and maintenance, why not buy in communication and security functionalities as high-quality service packages?

We offer you all inclusive management with a performance range tailored precisely to your requirements:

Security: Firewall, antivirus and additional telematic security controls

Secure remote access to your corporate data: VPN IPsec und VPN ssl

Server and client, customer service and user support, administration of requirements and your supplier contacts

Telephony